Step 1: If you're looking to return an item, get a refund, or just having general issues with an order, the first thing to do is contact the seller directly for help. To do so, visit your Account > Purchases & Feedback page, find the order, and click Contact the Shop.

Step 2: If you haven’t received your order or the hair you received is not as described, you can report a problem to PayPal by opening a case.